User-friendly and technically robust point-of-sale software could make the difference between consistently happy customers and those who grumble and gripe because their orders aren’t correct or they constantly receive sluggish service. As a result, you are more likely to experience some of the following challenging scenarios without the advantages offered by a good point-of-sale (POS) system:
• Customers get frustrated and go elsewhere for service
• Your establishment receives numerous reviews about poor order handing
• Individuals become so upset they disrupt other patrons
• Staff members are constantly overwhelmed and unable to meet customers’ needs
However, there are several features and characteristics that go help create excellent POS systems. Once you know what they are, you’ll be well equipped to start shopping.
Even the most easygoing clients will likely become fed up when waiting in long lines. If your POS system is capable of handling busy periods without lags in response time, you’ll find it’s much easier to keep up with demand.
Easy to Understand
When a POS system is built intuitively, the likelihood increases that you and your staff members won’t have to waste time learning its features. On the other hand, a clunky and poorly laid out interface could cost time and money. The software we offer at Revel Systems is designed for simplicity.
Provides Real-Time Reports
A point-of-sale system is arguably not very valuable if it cannot give accurate reports as conditions change over time. Some of today’s leading systems provide instant updates about inventory levels, order tracking and even employee scheduling concerns.
It’s essential to use a POS system that meets or exceeds industry encryption standards for sensitive information. Also, insist on working with a provider that has secure servers and offers options for restricting user access. Our interface is fully PCI/P2PE compliant, so business and consumer data is protected.
Simple Access to Customer Support
A POS system can quickly cause hassles if unexpected problems aren’t resolved efficiently. Fortunately, some POS specialty companies clearly understand the unpredictable nature of running a business and offer streamlined ways to connect with customer service experts. We provide telephone support 24 hours a day and seven days a week. It’s also possible to submit support requests online, giving you another handy method of getting help when it’s most needed.
When they work well, POS systems can be true assets to busy businesses. Finding a system that has all or most of the characteristics described in detail above could help you keep customers content and minimize employee stress.